Refund policy
At inKitch, every product is checked before it ships. If something does arrive wrong or damaged, we'll make it right.
Returns are accepted only in these cases:
- The product arrived damaged
- You received the wrong product
- You received the wrong colour or variant
Returns are not accepted for:
- Change of mind ("don't want it" / "don't like it")
- Used, washed, or installed products
- Products without original packaging, tags, or seals
- Requests raised more than 5 days after delivery
Return window: Eligible returns must be raised within 5 days of delivery.
How to raise a return:
- Log in to your account on our website and request a return on the relevant order, or contact us directly.
- Email clear photos of the issue (an unboxing photo/video is ideal) to inkitch.info@gmail.com, along with your order number.
- We review every request and respond within 48 hours. Requests that don't meet the conditions above, lack photo proof, or fall outside the 5-day window will be declined.
Who pays for return shipping: For all eligible cases (damaged, wrong product, or wrong colour/variant), inKitch bears the full return shipping cost and arranges the pickup. You pay nothing.
Resolution: We'll send a replacement of the correct, undamaged item. If a replacement isn't available, we'll issue a full refund to your original payment method within 5-7 business days of receiving the returned item. For COD orders, refunds are made via bank transfer/UPI (we'll collect the details).
Exchanges: We do not offer exchanges except in the eligible cases above (wrong or damaged item), which are handled as replacements.
Order cancellation: You can cancel your order free of charge any time before it is dispatched.
Need help? Email inkitch.info@gmail.com or call +91 9175939866.
